IT operations management and IT support
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News
11 Mar 2024
Vinnova launches National Digital Advancement project
Swedish state innovation initiative invests in a network of regional research and development centres Continue Reading
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Feature
09 Feb 2024
The rising prominence of hybrid cloud in the Nordics
Many Nordic organisations have opted for hybrid cloud environments, subscribing to the newest services without giving up what they already have. Best practices are beginning to emerge for managing the heterogenous environment Continue Reading
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News
19 Jul 2021
Zoom expands into contact centre market
Zoom is steadily expanding its enterprise offering and has now spent $14.5bn on an acquisition to fill a gap in its product portfolio Continue Reading
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News
19 Jul 2021
A dozen more subpostmaster prosecutions quashed in Horizon scandal
Twelve more former subpostmasters have had wrongful convictions for financial crimes overturned in the Court of Appeal Continue Reading
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Blog Post
15 Jul 2021
Throwback Thursday: from virtual desktops to Chromebooks and the work-anywhere web
How has desktop virtualisation evolved since 2009, when we reported that “virtualisation is here,” but that it was still “early days for mainstream adoption” on the desktop? As our contribution to ... Continue Reading
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News
15 Jul 2021
UK workforce needs reskilling for net-zero transition
Green Jobs Taskforce report looks at how the UK’s workforce can be skilled up to support the transition to net zero Continue Reading
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News
15 Jul 2021
Fintech sector continues to attract investment as Revolut hits $33bn valuation
Revolut has become the most valuable financial technology firm in the UK after its latest round of investment, with plans for a ‘superapp’ Continue Reading
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News
14 Jul 2021
EC approves pan-Nordic payments platform
Pan-Nordic payments platform will move to its next phase after receiving merger approval from the European Commission Continue Reading
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News
14 Jul 2021
More than half of European IT outsourcing spending will soon be on cloud services
Cloud services will soon be the largest part of the IT services market in Europe, as enterprises invest in them as part of their Covid-19 recovery strategies Continue Reading
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News
14 Jul 2021
Multiple Microsoft bugs being actively exploited
Microsoft’s July Patch Tuesday update fixes 117 vulnerabilities, 13 rated as critical and four already being actively exploited Continue Reading
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News
13 Jul 2021
Modipwn vulnerability puts millions of building systems at risk
Authentication bypass vulnerability in a Schneider Electric product could lead to device takeover Continue Reading
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News
13 Jul 2021
Secureworks sets up in EU datacentre for XDR services
New datacentre location helps Secureworks’ customers meet EU data residency requirements Continue Reading
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News
13 Jul 2021
UK Cyber Security Council calls for new push on training
Too many companies have cut back on security training and development during the pandemic, says UK Cyber Security Council Continue Reading
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News
13 Jul 2021
Automation is key to digital transformation
Automation will enable IT teams to focus on driving transformative projects instead of supporting tasks that can be automated, says UiPath CEO Daniel Dines Continue Reading
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News
12 Jul 2021
Kaseya VSA services coming online after week-long outage
Kaseya has successfully deployed a patch to its ransomware-hit VSA product as per a revised schedule, and customers are beginning to come back online Continue Reading
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News
12 Jul 2021
Taxpayers will have to pay at least £300m to bail out Post Office after scandal
The cost of a scheme set up to compensate subpostmasters who were victims of the Horizon IT scandal will exceed £300m even before damages are paid to all those who suffered Continue Reading
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News
09 Jul 2021
Government commitment to Post Office Horizon victims was a ‘false promise’
The government has made no contact with subpostmasters two months after it said it would work with them to ensure they get speedy and fair compensation for their losses as a result of Post Office IT scandal Continue Reading
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Opinion
09 Jul 2021
Choose the right ITSM tool for digital era success
IT service management (ITSM) tools are essential for many organisations to help optimise the design, delivery, support, use and governance of IT, but not all ITSM solutions are created equal, therefore selecting the right one is crucial Continue Reading
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News
08 Jul 2021
Developers have a moral duty to create ethical AI
Corsight AI publishes report on how organisations can develop more human-centric AI and biometric technologies Continue Reading
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News
08 Jul 2021
PrintNightmare haunts Microsoft as patch may miss mark
Microsoft dropped an out-of-band patch to fix PrintNightmare, but there are concerns it may not be totally effective. This does not mean it shouldn’t be applied Continue Reading
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News
08 Jul 2021
IT and business services spending bounces to new heights
Second-quarter results reveal IT and business services spending at a new high, in stark contrast to the Covid-19-hit quarter a year ago Continue Reading
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Opinion
08 Jul 2021
Security Think Tank: Reopening is an opportunity to reassess wider security posture
With Covid-19 restrictions easing, offices are welcoming back remote workers this summer, bringing with them their notebooks and mobiles, and creating an endpoint management headache for CISOs. What do security teams need to account for to protect their returning office workers? Continue Reading
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News
07 Jul 2021
Former Bank of England CIO joins Co-op Group as CTO
Rob Elsey joins the Co-op Group at a time when the organisation is undergoing major digital transformation Continue Reading
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News
07 Jul 2021
How the UK Cyber Security Council plans to professionalise security
As chair of the new UK Cyber Security Council, Claudia Natanson is in a superb position to develop professional standards in IT security and she intends to fundamentally reimagine what a security job actually is Continue Reading
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News
07 Jul 2021
US Department of Defense cancels controversial $10bn JEDI contract
The US Department of Defense has cancelled the controversial JEDI cloud project awarded to Microsoft and will replace it with multi-supplier contracts. Continue Reading
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News
07 Jul 2021
Opportunists seen targeting Kaseya REvil victims
Malwarebytes researchers highlight new spam campaign targeting businesses impacted by the ongoing Kaseya REvil ransomware incident Continue Reading
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Opinion
07 Jul 2021
Security Think Tank: As offices reopen, address patching and ‘build drift’
With Covid-19 restrictions easing, offices are welcoming back remote workers this summer, bringing with them their notebooks and mobiles, and creating an endpoint management headache for CISOs. What do security teams need to account for to protect their returning office workers? Continue Reading
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News
06 Jul 2021
About 60 Kaseya customers hit by REvil
Kaseya has revised upward the number of managed service providers compromised by the REvil ransomware gang in a supply chain attack at the weekend Continue Reading
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News
06 Jul 2021
Bank of England searches for new CIO amid once-in-a-generation project
The Bank of England is recruiting a head of IT during a period of major change in its core IT system Continue Reading
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Opinion
06 Jul 2021
Security Think Tank: Returning workers to the office: Is your security posture up to date?
With Covid-19 restrictions easing, offices are welcoming back remote workers this summer, bringing with them their notebooks and mobiles, and creating an endpoint management headache for CISOs. What do security teams need to account for to protect their returning office workers? Continue Reading
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News
05 Jul 2021
Quarter of UK financial services staff want to continue working from home
Working from home looks set to stay in the finance sector after Covid-19 restrictions are lifted, as staff express their preferences for remote working Continue Reading
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Opinion
05 Jul 2021
Going back to office networks, only to dismantle them once and for all
With Covid-19 restrictions easing, offices are welcoming back remote workers this summer, bringing with them their notebooks and mobiles, and creating an endpoint management headache for CISOs. What do security teams need to account for to protect their returning office workers? Continue Reading
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News
05 Jul 2021
How Transport for West Midlands works with geospatial data
Covid-19 showed why greater data granularity is key, with Transport for West Midlands turning to geospatial data to understand demand for services Continue Reading
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News
02 Jul 2021
Cricket Australia’s replatforming of online services paid off during pandemic
Cricket Australia was able to keep digital services up and running during a period of unprecedented customer demand Continue Reading
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Opinion
02 Jul 2021
Security Think Tank: Hydration, hiring, hacking – lessons in post-Covid risk
With Covid-19 restrictions easing, offices are welcoming back remote workers this summer, bringing with them their notebooks and mobiles, and creating an endpoint management headache for CISOs. What do security teams need to account for to protect their returning office workers? Continue Reading
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News
02 Jul 2021
Should I be worried about PrintNightmare?
The accidental publication of proof of concept code for a Windows vulnerability, and the reclassification of said bug from low to critical severity, has the cyber community concerned. Is it right to be? Continue Reading
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News
01 Jul 2021
UK government issues “safety by design” guidance for tech firms
The guidance is designed to help technology companies embed safer design for users into their services in anticipation of the Online Safety Bill becoming law Continue Reading
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News
30 Jun 2021
REvil affiliates offer hefty ransom discounts, data reveals
REvil or Sodinokibi ransomware activity is higher than ever, but its success appears to be relative, with some affiliates prepared to dramatically cut their prices Continue Reading
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Opinion
30 Jun 2021
Ethical hacking: What, why, and overcoming concerns
We find out why and how hitting your own business with a cyber attack can help improve security Continue Reading
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News
29 Jun 2021
New Nobelium attacks a reminder to attend to cyber basics
A new campaign from the same threat group that broke into SolarWinds serves as a reminder that cyber crime gangs will try to exploit any avenue they can, even if technically unsophisticated Continue Reading
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News
29 Jun 2021
UK Cyber Security Council launches inaugural initiatives
Security association seeks to determine terms of reference for committees to oversee standards and ethics, and qualifications and careers in the cyber sector Continue Reading
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Feature
28 Jun 2021
Why data and the pandemic are ripping up paper processes
We explore how the Covid-19 pandemic has forced businesses to rip out traditional paper processes and replace them with end-to-end digitisation Continue Reading
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News
24 Jun 2021
(ISC)² makes ransomware education course free through 31 July
Cyber security association is making its Professional Development Institute course on ransomware free to the general public until the end of July Continue Reading
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News
24 Jun 2021
Vodafone confirms European datacentres will be powered by 100% green energy by July 2021
Telco giant claims it is on course to hit an important milestone in its latest sustainability push, with its entire European operations set to be 100% renewably powered by 1 July Continue Reading
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News
23 Jun 2021
Bahrain university uses Alexa on campus
University in Bahrain is using Amazon’s Alexa digital assistant to support users of its campus Continue Reading
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News
23 Jun 2021
Time to patch increases significantly during pandemic
New data from US-based endpoint management specialist Automox reveals some of the challenges security teams face in keeping up with endpoint security Continue Reading
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News
23 Jun 2021
UK councils reported over 700 data breaches to ICO in 2020
Data disclosed under the Freedom of Information Act reveals an estimated 700 data breaches were reported to the Information Commissioner’s Office by local councils last year Continue Reading
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News
23 Jun 2021
Openness can protect Dutch companies against ransomware
Dutch businesses that suffer ransomware attacks need to be more open about it, if this growing problem is to be brought under control Continue Reading
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News
22 Jun 2021
Cloudflare announces new integrations with Microsoft, others
New security integrations with Microsoft Azure Sentinel, Splunk, Datadog and Sumo Logic will supposedly make it easier for users to analyse network security data Continue Reading
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News
22 Jun 2021
UK SMEs lack capacity to fend off cyber attacks
Three-quarters of UK SME leaders would not have sufficient capacity or expertise to deal with a cyber attack, according to a report Continue Reading
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News
21 Jun 2021
Post Office pays 400 subpostmasters compensation for losses caused by computer errors
The Post Office has so far compensated 400 subpostmasters who suffered losses because of errors in the organisation’s Horizon computer system Continue Reading
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News
18 Jun 2021
Druva helps Thirteen Group get round Azure data retention limits
Social housing business has migrated to Microsoft Office 365 on Azure, but needed long-term data retention to comply with General Data Protection Regulation Continue Reading
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News
18 Jun 2021
Carnival Cruises hit by fourth cyber incident in a year
Latest data breach at Covid-hit cruise line comes hot on the heels of two recent ransomware attacks and a spring 2020 breach Continue Reading
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News
18 Jun 2021
UK taskforce calls for cutting GDPR protections
The UK’s Taskforce on Innovation, Growth and Regulatory Reform has recommended scrapping safeguards against automated decision-making contained in the General Data Protection Regulation Continue Reading
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News
17 Jun 2021
Increasing numbers of Dutch women opt for career in ICT
There’s a shortage of IT professionals in the Netherlands, but the skills gap can be bridged by attracting further women to the sector Continue Reading
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News
16 Jun 2021
Tech sector trade union campaigns to protect workers’ privacy
A UK-based trade union for technology workers and others employed by tech companies is organising around the issue of worker’s privacy and workplace monitoring Continue Reading
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News
15 Jun 2021
Japanese bank boss to leave after IT failures
Mizuho Bank president takes the blame for widespread IT system failures at the organisation Continue Reading
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News
15 Jun 2021
The Security Interviews: How to build a government model to ‘hack for good’
Kyle Hanslovan started Huntress to give back after a career in the intelligence sector. After US authorities took action to help people hit by the Microsoft Exchange attacks, we discussed how governments can ‘hack for good’ Continue Reading
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Feature
14 Jun 2021
Europe’s proposed AI regulation falls short on protecting rights
The European Commission’s proposal for artificial intelligence regulation focuses on creating a risk-based, market-led approach replete with self-assessments, transparency procedures and technical standards, but critics warn it falls short of being able to protect people’s fundamental rights and mitigating the technology’s worst abuses Continue Reading
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News
14 Jun 2021
Benelux CIO interview: Benoît Dewaele, Vandemoortele
CIO of Ghent-headquartered food group says the IT department’s main challenges are improving digital customer experiences, helping implement automation in plants and strengthening cyber security Continue Reading
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Opinion
11 Jun 2021
Security Think Tank: To secure printers think process, technology and people
Though rarely discussed in a cyber context, the prevalence of connected printers and MFPs poses security risks both technological and physical. What does a print security strategy need to take into account? Continue Reading
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Opinion
10 Jun 2021
Security Think Tank: Time to accept printers will leak data
Though rarely discussed in a cyber context, the prevalence of connected printers and MFPs poses security risks both technological and physical. What does a print security strategy need to take into account? Continue Reading
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News
09 Jun 2021
Virgin Media O2 trial lays foundations for sustainable network expansion
UK telco announces successful demo in using recycled aggregate while building network in Glasgow, which could lead to massively reduced carbon emissions per year in future network build outs Continue Reading
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News
09 Jun 2021
Google plots a course to address AI in manufacturing
Artificial intelligence and machine learning have the potential to change every industry – Google has set its sights on manufacturing Continue Reading
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News
09 Jun 2021
BBVA to cut 3,000 jobs in Spain as digital technology transforms industry
Spanish bank is the latest to announce swingeing branch and job cuts amid increased digital competition Continue Reading
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News
09 Jun 2021
Triggered dormant bug sees Fastly CDN cut to the quick
Cloud provider acts quickly to restore content delivery network after software bug disrupts service for major firms spanning media, e-commerce and government websites, including Amazon, The Guardian and Gov.uk Continue Reading
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News
09 Jun 2021
Microsoft fixes seven zero-days on its Patch Tuesday rounds
Fixes for six actively-exploited – and one yet-to-be-exploited – zero-day bugs are released in the June 2021 Patch Tuesday update Continue Reading
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News
09 Jun 2021
Cisco reveals new Webex to power ‘inclusive’ future of work
Collaboration suite has new look and feel, and supports hybrid work collaboration at what is claimed to be 40% lower cost than à-la-carte systems Continue Reading
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Opinion
07 Jun 2021
Security Think Tank: What must a secure print strategy take into account?
Though rarely discussed in a cyber context, the prevalence of connected printers and MFPs poses security risks both technological and physical. What does a print security strategy need to take into account? Continue Reading
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News
07 Jun 2021
Siloscape malware a risk to Windows containers, Kubernetes
Palo Alto’s Unit 42 reports on what appears to be the first-recorded malware targeting Kubernetes clusters through Windows containers Continue Reading
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News
07 Jun 2021
NCSC updates schools ransomware guidance amid surge
The National Cyber Security Centre says it is dealing with a renewed surge of ransomware attacks targeting schools, colleges and universities Continue Reading
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Opinion
04 Jun 2021
Security Think Tank: Printers can’t be an ‘add-on’ in your cyber strategy
Though rarely discussed in a cyber context, the prevalence of connected printers and MFPs does pose security risks both technological and physical. What does a print security strategy need to take into account? Continue Reading
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News
04 Jun 2021
Government action on ransomware epidemic gathers pace
The US government steps up action against ransomware operators, while the UK’s NCSC publishes guidance on preparing to deal with a ransomware attack Continue Reading
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News
03 Jun 2021
Reports raise alarm over Huawei access to Dutch networks
Espionage accusations raise security questions for Netherlands organisations using Chinese supplier’s equipment and services Continue Reading
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News
02 Jun 2021
Scottish businesses missing out on Cyber Essentials benefits
More than a third of Scottish businesses do not believe they are adequately prepared to deal with a cyber security incident Continue Reading
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Opinion
02 Jun 2021
Security Think Tank: Steps to a coherent print security strategy
Though rarely discussed in a cyber context, the prevalence of connected printers and MFPs poses security risks both technological and physical. What does a print security strategy need to take into account? Continue Reading
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News
02 Jun 2021
Virgin Media O2 launches with mission to transform UK comms industry
Drawn-out merger of Liberty Global and Telefónica UK cable and mobile assets comes to fruition under new working brand aiming to power the UK’s recovery and create ‘unbeatable’ choice for consumers Continue Reading
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Feature
02 Jun 2021
Buying a VPN? Here’s what you need to know
VPNs are an effective cyber security tool for businesses and remote workers, but there are many things to consider before purchasing and implementing one. We explore some of these Continue Reading
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Opinion
02 Jun 2021
Security Think Tank: Printer risks go deep into IT history
Though rarely discussed in a cyber context, the prevalence of connected printers and MFPs does pose security risks both technological and physical. What does a print security strategy need to take into account? Continue Reading
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Opinion
01 Jun 2021
Long-term thinking is vital to secure UK’s critical infrastructure
To face down the threat of cyber warfare against UK CNI, the government needs long-term thinking that looks beyond the next general election cycle, says Advent-IM’s Mike Gillespie Continue Reading
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News
01 Jun 2021
Sustained demand for PCs continues, at least for another 12 months
Digitisation and the return to work, albeit in a hybrid fashion, are driving demand for PCs – but supply is plagued by component shortages Continue Reading
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News
01 Jun 2021
Post Office scandal public inquiry finally begins after chances to address problems were ignored
The Post Office Horizon scandal inquiry begins with subpostmaster campaign group waiting for full details before committing its support Continue Reading
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News
01 Jun 2021
Why a cloud operating model matters
Successful cloud adoption requires organisations to go beyond tools and techniques to map out a cloud operating model, says consulting firm Contino Continue Reading
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News
27 May 2021
Loss of 150,000 police records made worse by management failures
The loss of 150,000 records from a number of national policing systems was caused by a human coding error, but made worse by process and management failures Continue Reading
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News
27 May 2021
Uber signs collective bargaining agreement with GMB
Uber and GMB sign “landmark” collective bargaining agreement with no ability to negotiate on earnings, attracting criticism from smaller unions that it lacks teeth Continue Reading
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News
27 May 2021
Security ops teams struggle to switch off at home
Spiralling stress levels among SOC and IT security teams can be attributed mainly to alert overload, says Trend Micro Continue Reading
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News
27 May 2021
How supply chain digitisation is paving the way to gene therapy
Big pharma has been on the frontline to vaccinate the world against Covid-19. Digitising supply chains sets them up to personalise patient care Continue Reading
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News
26 May 2021
‘It's a good day when we refer a case,’ CCRC tells MPs during review of Post Office prosecutions
Criminal Cases Review Commission will not allow pressure on its resources to prevent subpostmasters seeking a review of their criminal convictions Continue Reading
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News
26 May 2021
Nordic CIO interview: Tommi Tuovila, Neste
Former Olympian talks to Computer Weekly about the challenges facing CIOs in a rapidly changing world Continue Reading
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News
25 May 2021
Legacy vulnerabilities may be biggest enterprise cyber risk
While high-profile cyber attacks and zero-days grab headlines, statistics gathered by network security specialists Cato suggest CISOs should be addressing legacy threats Continue Reading
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News
24 May 2021
Air India is latest victim of Sita hack
Data on millions of people who flew with Air India between 2011 and 2021 appears to have been compromised in the recent Sita supply chain attack Continue Reading
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News
24 May 2021
Dutch researchers build security software to mimic human immune system
Software could help IT systems develop immunity to some cyber attacks in a similar way to how the body fights infection Continue Reading
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Feature
20 May 2021
What digital transformation means for data storage
We survey the key planks of digital transformation and look at the storage technologies emerging to support it, such as NVMe and QLC flash, hyper-converged infrastructure and cloud storage Continue Reading
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News
20 May 2021
Malicious scans for at-risk systems start minutes after disclosure
Statistics collated by Palo Alto Networks reveal malicious actors begin scanning the internet for systems at risk of new CVEs within minutes Continue Reading
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News
19 May 2021
Reports of stolen Irish health service data being leaked online
Leaking of deeply confidential and personal information on patient healthcare marks a new low for the criminal Conti gang Continue Reading
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News
18 May 2021
Microsoft EU Data Boundary dubbed ‘smoke and mirrors’
Data protection experts claim Microsoft’s decision to create an EU Data Boundary is a tacit admission that it routinely transfers and processes the personal data of European citizens outside the bloc Continue Reading
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News
18 May 2021
Santander says sorry for weekend tech outage
Bank’s customers were unable to access multiple banking channels because of technical problems Continue Reading
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News
18 May 2021
Cisco acquires Kenna Security amid security expansion
Cisco announces a new acquisition alongside service enhancements around XDR and SASE in support of its security customers Continue Reading
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News
17 May 2021
Conti ransomware syndicate behind attack on Irish health service
More details continue to emerge of the significant ransomware attack on Ireland’s HSE Continue Reading
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Feature
17 May 2021
The right tech choices for hybrid workers
Various studies give a mixed reaction to businesses returning to office work, but what is apparent is that support for remote working will continue Continue Reading
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News
14 May 2021
Colonial Pipeline paid $5m ransom, reports say
Colonial Pipeline may have paid a significant ransom within hours of being attacked, it has emerged, but it’s unlikely the story ends here Continue Reading
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News
13 May 2021
Mars expands Microsoft strategy to drive business agenda
Mars plans to drive new data insights and AI across its supply chains to optimise production and lower its carbon footprint Continue Reading