IT operations management and IT support
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News
11 Mar 2024
Vinnova launches National Digital Advancement project
Swedish state innovation initiative invests in a network of regional research and development centres Continue Reading
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Feature
09 Feb 2024
The rising prominence of hybrid cloud in the Nordics
Many Nordic organisations have opted for hybrid cloud environments, subscribing to the newest services without giving up what they already have. Best practices are beginning to emerge for managing the heterogenous environment Continue Reading
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News
30 Dec 2019
Top 10 enterprise IT in the Benelux region stories of 2019
Here are Computer Weekly’s top enterprise IT stories from the Benelux region over the past year Continue Reading
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News
27 Dec 2019
Top 10 financial services IT stories of 2019
Here are Computer Weekly’s top 10 financial services and fintech stories of 2019 Continue Reading
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News
24 Dec 2019
Former Post Office CEO apologises to subpostmasters over Horizon scandal
Subpostmasters criticise former CEO’s apology for their suffering as “too little, too late” Continue Reading
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Feature
23 Dec 2019
Top 10 storage deployment stories of 2019
Here are ComputerWeekly’s top 10 storage deployment stories for 2019, which see quite a move away from traditional SAN and NAS to hyper-converged, software-defined storage and object storage Continue Reading
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19 Dec 2019
Steering a safe course through hybrid cloud
Maxwell Cooter looks at why hybrid cloud can create a tricky infrastructure to manage Continue Reading
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News
19 Dec 2019
Criminal Courts Review Commission to review Horizon judgment ‘swiftly’
The CCRC’s review of potentially unfair prosecutions of subpostmasters is just one of the unresolved issues in in relation to subpostmasters’ battle with the Post Office over its faulty IT system Continue Reading
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News
17 Dec 2019
Subpostmasters proved right on IT system failures as calls for full public inquiry mount
Post Office has been “in denial” about the robustness of its core retail system, which a judge said was to blame for problems experienced by subpostmasters in a multimillion-pound group action Continue Reading
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News
13 Dec 2019
Subpostmasters got the best deal possible in legal battle with the Post Office, says lawyer
Subpostmasters ended their legal battle with the Post Office at the optimal time, according to the lawyer that managed the High Court action Continue Reading
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News
12 Dec 2019
Why Lendlease is embracing digital twin technology
Australia-based property developer Lendlease is using digital twins and other technologies to break the bulwark of rising costs and declining productivity in the construction sector Continue Reading
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News
11 Dec 2019
Lloyd's of London secures £300m for digital transformation
Lloyd's of London has secured funding for a modernisation programme that will start next year Continue Reading
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News
11 Dec 2019
Post Office settles legal dispute with subpostmasters, ending 20-year battle for lead claimant
The Post Office has settled its long-running legal dispute with subpostmasters, and will pay £57.75m in damages Continue Reading
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News
10 Dec 2019
APAC IT leaders lay out priorities for 2020
Robotic process automation and data analytics are among the top priorities for IT leaders in the Asia-Pacific region in the new year Continue Reading
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News
10 Dec 2019
Autonomous ships on Dutch horizon
The Port of Rotterdam is creating an environment where autonomous ships will become the norm, through IoT and IBM Watson Continue Reading
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News
06 Dec 2019
Dutch government must sort IT mess as priority
Dutch government lacks the knowledge and skills for its own IT strategy, according to scathing report Continue Reading
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News
06 Dec 2019
Dutch government must facilitate and coordinate a broad eID system
The Dutch government should push for an electronic ID system for its citizens that works across the public and private sectors, according to a report Continue Reading
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Opinion
05 Dec 2019
Security Think Tank: Time for a devolution of responsibility
The belief that effective perimeter security is the best way to protect data is a fallacy that is being repeatedly exposed. We must recognise the need for a data-centric security model to protect data from both internal and external threats, but what does this mean for security professionals? Continue Reading
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News
05 Dec 2019
UK financial services regulators tell banks to own their IT disasters
Financial services regulators propose tighter rules for firms to reduce the adverse effects of operational problems, such as IT outages Continue Reading
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News
03 Dec 2019
HPE takes aim at hybrid IT management as a service
Starting with its GreenLake family, HPE is building out a hybrid platform from the edge to the cloud Continue Reading
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News
02 Dec 2019
Goldman Sachs reins in cloud-based retail challenger in UK
Bank does not want rapidly expanding Marcus to breach deposits threshold at which UK banks have to ring-fence their retail operations Continue Reading
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Feature
02 Dec 2019
Changes in the CI/CD pipeline
Continuous integration/continuous delivery is responsible for pushing out a set of “isolated changes” to an existing application. We look at how big these changes can be Continue Reading
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News
28 Nov 2019
TSB neglected to assess capabilities of main IT provider in its failed system migration
TSB failed to properly assess and manage the internal service provider that lead its botched IT migration Continue Reading
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News
28 Nov 2019
Telefónica reveals global restructuring plan
Global telco to undergo wholesale changes to prioritise markets where it says it can be relevant and grow sustainably in the long term Continue Reading
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News
26 Nov 2019
Peer calls for clear-out of Post Office board after Court of Appeal confirms major court defeat
Conservative peer championing subpostmasters’ long-running battle with Post Office suggests management clear-out after Court of Appeal rejects appeal bid Continue Reading
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News
25 Nov 2019
Nationwide building society opens up systems through mortgage API
Nationwide Building Society is trialling an application programming interface that will enable its mortgage brokers to link directly to some of its systems Continue Reading
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News
25 Nov 2019
How ServiceNow is empowering Asia’s mobile workforce
ServiceNow’s newly minted managing director in Asia talks up the company’s sweet spots and traction in the region, and what it’s doing to abstract away workflow complexities for mobile workers Continue Reading
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News
22 Nov 2019
TSB tech woes continue with overnight systems failure
TSB customers have experienced problems receiving money into their accounts due to an IT error, just days after the bank was slammed in a report on its IT problems last year Continue Reading
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News
21 Nov 2019
Swiss packaging manufacturer powers digital maintenance with GE and ServiceMax
Carton and packaging company SIG, which also sells IoT-connected machines to food and beverage firms, has developed a digital maintenance service Continue Reading
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News
21 Nov 2019
Western Union transfers to AWS cloud
Western Union is the latest financial services form to set out a future in the Amazon Web Services cloud Continue Reading
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News
20 Nov 2019
Swedish hospitals suffer IT crashes
Hospitals in Sweden’s West Götaland region have suffered computer problems because of as-yet unexplained hard drive crashes Continue Reading
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News
20 Nov 2019
Massive increase in fraud attacks on TSB customers during IT meltdown
There was a massive spike in attempts by fraudsters to steal from TSB customers when the bank’s IT systems failed in 2018 Continue Reading
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News
20 Nov 2019
Holy grail of digital banking is, at first glance, a new channel, not a new concept
Details of Google’s plans in the financial services sector have emerged with nothing groundbreaking so far, but the sector is guessing what comes next Continue Reading
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Feature
18 Nov 2019
Low-code maturity boosts efficiency and helps user acceptance
Low-code development is finding new maturity in enterprise application development, and organisations of all kinds are taking advantage of the trends Continue Reading
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News
18 Nov 2019
How DBS is pushing the limits of IT efficiency
Besides shrinking its datacentre footprint by 75%, Singapore’s DBS Bank is running twice as many virtual machines on a single socket and decoupling applications from its infrastructure stack Continue Reading
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News
17 Nov 2019
Australian bourse to overhaul technology infrastructure
The Australian Securities Exchange is embracing digital ledger technology, microservices and DevOps to modernise its core systems Continue Reading
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News
15 Nov 2019
Businesses move key applications off public cloud to save costs
A new study has shown that while many enterprises are able to keep public cloud costs under control, spending can quickly escalate Continue Reading
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News
13 Nov 2019
Finnish biometric identity plans for seamless air travel
Finnair and Finavia explore options for automatic digital identification and authentication of air travellers Continue Reading
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News
13 Nov 2019
Bet365 backs DevOps to improve site reliability
The online betting site is setting up a DevOps team to improve website reliability and ensure applications are deployed quickly Continue Reading
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News
08 Nov 2019
GoCardless and TransferWise create global network for direct debits
Fintechs’ network will make it easier for small companies to expand their customer bases internationally Continue Reading
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News
07 Nov 2019
Zopa opens testing for its banking products to customers
Zopa's move into the banking sector is gathering pace as customers test out its savings product Continue Reading
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News
07 Nov 2019
Co-operative Bank extends mortgage service deal with Capita
Co-operative bank has extended a contract to outsource its mortgage platform in a deal with Capita Continue Reading
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News
07 Nov 2019
Abu Dhabi AI university is key to UAE’s future as the oil dries up
Abu Dhabi’s fledgling artificial intelligence university is part of a highly ambitious 30-year plan to transform the UAE’s economy and culture Continue Reading
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Opinion
06 Nov 2019
What changes are needed to create a cyber-savvy culture?
PA Consulting's Cate Pye considers the people and process changes that are necessary to build a security aware business culture Continue Reading
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News
05 Nov 2019
Gartner: The time is right to make IT a boardroom issue
In many businesses, IT is regarded as an internal service provider and cost centre. Gartner says now is the best time for CIOs to make IT strategic Continue Reading
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News
05 Nov 2019
OpenStack to get standardisation boost in China
New standards are being developed by the OpenStack Foundation and a standards body to improve the interoperability of OpenStack distributions in China Continue Reading
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News
04 Nov 2019
Thousands apply to Abu Dhabi AI University in first week
Artificial intelligence university in Abu Dhabi gets more than 3,000 applications in the week following its application process being opened Continue Reading
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Feature
04 Nov 2019
Making the case for integrated risk management
Security experts discuss how an integrated approach to risk and governance can be effectively managed Continue Reading
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Feature
01 Nov 2019
How Sporting Group tackles the Rugby World Cup
Sporting Group has readied its system monitoring to ensure the technology is able to cope with the huge demand for bets during the Rugby World Cup final Continue Reading
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News
30 Oct 2019
Legacy monitoring tools hamper digital progress
Older monitoring tools lack support for microservices, containerisation and serverless computing, Forrester Consulting warns Continue Reading
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News
30 Oct 2019
Cost savings drive business automation
While businesses are using automation to save money, many also see robotic process automation as essential to support new business initiatives Continue Reading
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News
29 Oct 2019
Post Office IT trial judgement within days
The judgment in the second trial in a multimillion-pound legal battle over an allegedly faulty IT system at the Post Office is imminent Continue Reading
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News
28 Oct 2019
Stronger regulations needed to fix banking IT problems, say MPs
Regulators need to use more potent tools to get banks to sort out problems with their IT systems, as customers become more reliant on digital channels Continue Reading
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News
28 Oct 2019
P27 pan-Nordic payments system moves a step closer
Six regional banks sign shareholders’ agreements, agree business plan and make financial commitments to payments platform Continue Reading
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News
23 Oct 2019
Nordic industrial giants continue to choose Indian suppliers for digital transformation
HCL signs new deals with Volvo Cars and Equinor as India-based IT services suppliers continue to grow in the Nordic region Continue Reading
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News
22 Oct 2019
Abu Dhabi National Oil Company uses blockchain for inter-group network
The Abu Dhabi National Oil Company is using blockchain internally, with plans to expand it beyond the group boundaries Continue Reading
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News
21 Oct 2019
European companies hold back outsourcing amid recession fears
Total outsourcing in Europe plummeted in the third quarter this year, compared with the previous three months Continue Reading
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News
21 Oct 2019
Virtual Instruments is now Virtana and aims at cloud, containers
Searches for “Virtual Instruments” returned too many synthesizers, so storage monitoring pioneer went through a blue sky ordeal. It has new plans for cloud and container capability, too Continue Reading
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News
21 Oct 2019
VR over 5G helps Belfast Harbour vision to become smart port
Harbour teams up with BT to deploy 5G-enabled applications including virtual reality Continue Reading
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News
18 Oct 2019
Two-thirds of UK financial services firms are using machine learning
The use of machine learning in the finance sector is set to increase as obstacles to its take up are not seen as being insurmountable Continue Reading
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News
14 Oct 2019
Digital and innovation apprentices to start NatWest programme
NatWest is kicking off a tech apprentice programme, with its digital innovation hub set to play a key role Continue Reading
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News
11 Oct 2019
Why would a bank that made billions of pounds’ profit cut thousands of staff?
HSBC is the latest bank to make thousands of staff cuts as even profitable businesses need to reshape themselves for the challenges that digital transformation brings Continue Reading
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News
08 Oct 2019
Sweden’s SEB explores core banking in the cloud
Swedish Bank is the latest organisation to agree to start using a Google-inspired, cloud-native core banking platform Continue Reading
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News
08 Oct 2019
How APAC enterprises can keep pace with container security
For all the promises of containers, changes in architecture and practices associated with the technology bring new challenges and opportunities Continue Reading
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News
04 Oct 2019
Swedish authorities introduce robots to help social workers
Software robots free up time for social workers to help benefits claimants find employment Continue Reading
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News
04 Oct 2019
Microsoft delivers Surface with benefits for enterprise IT
It may not be headline-grabbing news, but the Surface Pro has screws – it can be taken apart and components such as disk drives can be swapped out Continue Reading
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News
02 Oct 2019
HMRC extends contract with Capgemini but embeds flexibility
Department’s technology sourcing programme seeks to access the services of more tech providers, including SMEs and startups Continue Reading
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Feature
02 Oct 2019
Data storage: The top five storage deployment pitfalls
Key pitfalls in data storage include silos, under-utilisation, backup and disaster recovery, plus neglect of skills and application requirements. We ask analysts how to avoid them Continue Reading
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News
01 Oct 2019
A security breach is inevitable, IT leaders warned
No matter how much IT security tech and training is in place, sophisticated, targeted attacks are going to breach company defences, Carbon Black warns Continue Reading
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News
01 Oct 2019
Interview: James Smith, director of digital, Nationwide Building Society
James Smith says heading up the digital unit at Nationwide Building Society is the best job in the business Continue Reading
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News
01 Oct 2019
Marketplace push aims to get the NHS automating
Thoughtonomy is hosting a new marketplace to encourage NHS trusts to share their intelligent automation bots Continue Reading
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News
30 Sep 2019
Dubai’s Precision Group takes manufacturing into the cloud
Head of IT at mould and packaging company talks about leading its digital transformation programme Continue Reading
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News
26 Sep 2019
Nordic payment collaboration will ease cross-border payments
P27 and Mastercard to bring seamless cross-border payments across Norway, Finland, Denmark and Sweden Continue Reading
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News
20 Sep 2019
Drive for Nordic datacentre transformation
Nordic enterprises looking to spread abroad are outsourcing datacentre IT in cutting-edge ways to gain international advantage Continue Reading
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News
20 Sep 2019
Enterprises can hire software robots at the push of a button
IPsoft is beta testing a marketplace where businesses can look at what software robots are available and interview them about their suitability to take roles Continue Reading
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News
19 Sep 2019
CTO interview: Paul Clark, Tandem Bank
Tandem Bank’s chief technology officer had a close encounter with legacy banking when he left his previous job to pursue a career in fintech Continue Reading
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News
19 Sep 2019
Direct Line built an insurtech it can tweak a thousand times a day
Insurance group Direct Line has added a new business to its portfolio, designed to let it act as a sandbox for its digital journey Continue Reading
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News
19 Sep 2019
Nordic IT outsourcing: why India is leading the pack
A rising tide lifts all ships when it comes to outsourcing in Norway, Finland, Sweden and Denmark, but some ships have risen faster than others Continue Reading
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News
18 Sep 2019
Singapore Airlines extends use of VMware Workspace One
Singapore’s national carrier is extending the use of Workspace One to more users in a move to enable its workforce to stay productive while on the go Continue Reading
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News
18 Sep 2019
IT departments spend millions tackling performance issues in complex IT
A study has found that CIOs are concerned that a modern software-driven, hybrid, multi-cloud architecture will be costly and difficult to manage Continue Reading
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News
13 Sep 2019
Dutch banks to work together in fight against money laundering
Dutch banks are sharing expertise and resources to help reduce money laundering through their accounts Continue Reading
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News
13 Sep 2019
Fintech lender increases loan limit as customer demand accelerates
Small business lender Esme Loans has increased its loan limit to quarter of a million pounds as businesses are drawn to its simple and fast digital platform Continue Reading
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News
12 Sep 2019
5G takes off at Gatwick Airport
Vodafone’s 5G network goes live in airport’s South Terminal Continue Reading
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News
11 Sep 2019
How SATS is using digital twin tech to improve operations
Singapore-based SATS has been using a digital twin platform to model food production processes to improve in-flight catering operations Continue Reading
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News
10 Sep 2019
Spectra tilts at HSM with StorCycle storage management software
Spectra Logic unveils newly-developed storage management platform and two-tier file access and object storage with all data visible to all users for restore Continue Reading
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News
10 Sep 2019
Inside NatWest Ventures
NatWest Ventures is helping NatWest bank to remain relevant to its SME businesses customer community through digital innovation Continue Reading
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News
10 Sep 2019
Nokia, NTT Docomo and Omron to test 5G at factory floor
Three firms – Nokia, NTT Docomo and Omron – have banded together to test the feasibility of running a layout-free production line operated by 5G-connected robots and human technicians Continue Reading
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News
09 Sep 2019
Loyal Dutch IT professionals not being rewarded enough, survey shows
Companies warned they could lose loyal IT staff because salary rises do not match those on offer from rival employers Continue Reading
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News
04 Sep 2019
Danish MobilePay app moves away from mainframe
Danske Bank’s popular mobile payment app moves from mainframe to open source DataStax Enterprise built on Apache Cassandra Continue Reading
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News
03 Sep 2019
Allied Irish Banks selects cloud platform for digital transformation
Bank is streamlining its operations through a cloud platform from nCino Continue Reading
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News
03 Sep 2019
Post Office changes IT leadership reshuffle decision
The Post Office has changed its IT leadership reshuffle weeks after announcing its original plan Continue Reading
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News
29 Aug 2019
UK firms getting on top of IT downtime costs
Despite data breach headlines, UK firms are generally improving in their data protection, business continuity, cyber preparedness and understanding of downtime costs, study shows Continue Reading
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News
29 Aug 2019
Dutch regulator reveals potential Microsoft privacy breach
Netherlands privacy watchdog has revealed potential breaches while testing Microsoft software changes Continue Reading
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News
21 Aug 2019
UK banks outage caused by problem at US payment service provider
UK consumers were unable to access some banking services due to a hardware failure at a US payments provider Continue Reading
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News
21 Aug 2019
Inside Facebook’s engineering culture
An open and transparent culture that encourages developers to take risks and assume the best intent of co-workers has been the defining character of Facebook’s engineering organisation Continue Reading
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News
19 Aug 2019
Blue Prism gives Nordics the personal touch
UK automation software company has opened and staffed a Nordic office to give customers in the region a better service Continue Reading
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News
19 Aug 2019
First government organisation in Bahrain migrates to Amazon Web Services
Sovereign wealth fund’s internal IT team handled migration process, which has slashed the organisation’s technology operational costs Continue Reading
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News
16 Aug 2019
London Stock Exchange glitch delays trading
The London Stock Exchange suffered a 90-minute technical outage which prevented early trading in major stocks Continue Reading
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News
15 Aug 2019
Latest Post Office Horizon problems fixed with software update to blame
The Post Office has fixed the latest problems with its Horizon system, affecting hundreds of branches Continue Reading
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News
15 Aug 2019
Dutch province pioneers no-code platform
Software development platform removes the need for expert programmers when adding functionality to applications Continue Reading
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News
12 Aug 2019
Hundreds of Post Office branches hit by new Horizon problem
Subpostmasters suffering slow running and frozen terminals while Post Office searches for a fix to issues apparently caused by a software update Continue Reading
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News
05 Aug 2019
Nordic banks move into wearable payment technology
Payment by watch or watch strap is now an option for customers of two banks in Sweden Continue Reading