IT operations management and IT support
-
News
11 Mar 2024
Vinnova launches National Digital Advancement project
Swedish state innovation initiative invests in a network of regional research and development centres Continue Reading
-
Feature
09 Feb 2024
The rising prominence of hybrid cloud in the Nordics
Many Nordic organisations have opted for hybrid cloud environments, subscribing to the newest services without giving up what they already have. Best practices are beginning to emerge for managing the heterogenous environment Continue Reading
-
News
28 May 2024
Executive Interview: Why Dell wants to be your one-stop AI shop
At Dell Technologies World in Las Vegas, artificial intelligence was the talk of the town as Dell staked out an all-encompassing strategy ahead of an anticipated goldrush. Dell’s Nick Brackney explains why the tech giant believes it's onto a winner Continue Reading
-
News
24 May 2024
Paula Vennells boasted about removing Horizon risk reference in Royal Mail flotation prospectus
A reference to Horizon was removed from Royal Mail prospectus by Paula Vennells in the eleventh hour Continue Reading
-
News
23 May 2024
Third police probe into Post Office scandal under consideration
The Metropolitan Police Service is looking into investigating potential corporate and individual crimes committed in the Post Office Horizon scandal Continue Reading
-
News
22 May 2024
Rockwell urges users to disconnect ICS equipment
ICS systems maker Rockwell Automation calls on users to take steps to secure their equipment, and reminds them there is no reason to ever have its hardware connected to the public internet, as it tracks an increase in global threat activity Continue Reading
-
Feature
22 May 2024
Neom: The tip of the tech iceberg in the Saudi desert
What is known about plans for Saudi Arabian smart city Neom could be just the tip of the iceberg Continue Reading
-
News
21 May 2024
Post Office clique deepened Horizon scandal
A general counsel annoyed by independent investigators and comms director that bragged about his contacts were part of a Post Office clique with former CEO Paula Vennells Continue Reading
-
E-Zine
21 May 2024
Can AI supercharge human creativity?
In this week’s Computer Weekly, we talk to Getty Images about the challenges of balancing human creativity with the risks and opportunities of generative AI. Our latest buyer’s guide examines the latest best practice in desktop IT management in a world of flexible working. And we review the benefits of open source software in the enterprise. Read the issue now. Continue Reading
-
Feature
20 May 2024
Post Office Horizon scandal explained: Everything you need to know
Computer Weekly has investigated the Post Office Horizon scandal since 2008 and is, in fact, part of the story. This guide contains essential information about the scandal Continue Reading
-
Definition
17 May 2024
Windows Server Client Access License (CAL)
A Windows Server Client Access License (CAL) is a license that gives a user or device the right to access services, such as printing or access to a file share, from a server running the Windows Server operating system (OS). Continue Reading
-
News
17 May 2024
Post Office CEO Paula Vennells ‘didn’t believe there were miscarriages of justice,’ inquiry told
As the nation waits for the impending appearance of former Post Office CEO Paula Vennells at the public inquiry, a former colleague reveals her certainty that there were no miscarriages of justice Continue Reading
-
News
16 May 2024
Post Office IT boss failed to raise concern over false Horizon statements
Former Post Office CIO Lesley Sewell failed to raise concern over Post Office’s false stance on Horizon integrity Continue Reading
-
News
15 May 2024
Cyber Safety Force wants to change conversation around risk
A consortium to help cyber pros better manage risk has launched, with ambitious goals to change the nature of the conversation from cyber security to cyber safety Continue Reading
-
News
15 May 2024
Critical SharePoint, Qakbot-linked flaws focus of May Patch Tuesday
A critical SharePoint vulnerability warrants attention this month, but it is another flaw that seems to be linked to the infamous Qakbot malware that is drawing attention Continue Reading
-
News
15 May 2024
Comms director at centre of cover-up never thought Post Office were the ‘baddies’
Head of communications at the Post Office painted a rosy picture of the error-prone Horizon system when challenged Continue Reading
-
News
14 May 2024
Scotland’s Post Office scandal victims to be exonerated en masse
The Scottish parliament will introduce its own legislation to exonerate subpostmasters with convictions based on evidence from Post Office Horizon system Continue Reading
-
Definition
13 May 2024
Microsoft Remote Desktop Web Access (Microsoft RD Web Access)
Microsoft Remote Desktop Web Access (Microsoft RD Web Access) is a Remote Desktop Services role in some versions of the Windows Server OS. Continue Reading
-
Feature
13 May 2024
Finland develops quantum algorithms for the future
Finnish researchers are focusing on a small set of quantum algorithms they believe will have a global impact Continue Reading
-
News
13 May 2024
How SingPost is delivering on digital transformation
SingPost group CIO outlines the company’s efforts to leverage AI and automation to improve operations, emphasising the importance of building the right culture as it expands its regional footprint Continue Reading
-
Definition
10 May 2024
operational technology (OT)
Operational technology (OT) is a category of hardware and software that monitors and controls how physical devices perform. Continue Reading
-
News
10 May 2024
Knowledge24: GenAI dominates ServiceNow annual user conference
ServiceNow put the future use of GenAI at the centre of its annual user conference, Knowledge24 Continue Reading
-
News
09 May 2024
Cyber attack victims need to speak up, says ICO
The Information Commissioner’s Office is urging organisations to be transparent and learn from each other’s mistakes as it reveals most of the cyber attacks it responds to stem from the same core errors Continue Reading
-
News
09 May 2024
Wales gets UK’s first national SOC
The first national security operations centre of its kind in the UK has opened in the south of Wales to safeguard public sector bodies across the country Continue Reading
-
News
09 May 2024
Barrister says Post Office lawyers misled him over Horizon cases
Simon Clarke told public inquiry he believes he was misled by Post Office internal lawyers over Horizon prosecutions Continue Reading
-
News
09 May 2024
Fujitsu’s Post Office Horizon admission was ‘bombshell’ amid ‘religious panic’ over reliability
Barrister Simon Clarke was representing the Post Office when he discovered an expert witness had misled courts in subpostmaster trials Continue Reading
-
News
09 May 2024
Ofcom publishes draft online child safety rules for tech firms
In the draft codes, Ofcom calls on technology firms to use ‘robust’ age-checking and content moderation systems to keep harmful material away from children online Continue Reading
-
News
08 May 2024
Cyber attack ruled out as source of UK Border Force outage
An IT outage that caused automated passport control e-gates to crash across the UK has been resolved, with a cyber attack ruled out as the cause Continue Reading
-
News
07 May 2024
Police told in 2016 that Post Office prosecutor withheld evidence of Horizon errors from court
A campaigning former subpostmaster told Surrey Police he suspected a ‘possible criminal offence’ when he found details of a Post Office prosecutor withholding evidence in a 2010 trial Continue Reading
-
Opinion
06 May 2024
Embrace alternative education pathways for cyber success
Shifting focus toward passion, adaptability, and a willingness to learn can revolutionise talent acquisition, fostering a more diverse and effective cyber security force. Continue Reading
-
News
06 May 2024
Microsoft beefs up cyber initiative after hard-hitting US report
Microsoft is expanding its recently launched Secure Future Initiative in the wake of a hard-hitting US government report on recent nation state intrusions into its systems Continue Reading
-
News
03 May 2024
Adobe expands bug bounty programme to account for GenAI
Adobe has expanded the scope of its HackerOne-driven bug bounty scheme to incorporate flaws and risks arising from the development of generative artificial intelligence Continue Reading
-
News
03 May 2024
Patch GitLab vuln without delay, users warned
The addition of a serious vulnerability in the GitLab open source platform to CISA’s KEV catalogue prompts a flurry of concern Continue Reading
-
News
03 May 2024
Post Office legal boss withheld details from statutory body reviewing miscarriages of justice
The Post Office’s top lawyer held back vital information when requested by the criminal cases review commission, preventing wrongful convictions from being reviewed Continue Reading
-
News
02 May 2024
NCSC updates warning over hacktivist threat to CNI
The NCSC and CISA have warned about the evolving threat from Russia-backed hacktivist threat actors targeting critical national infrastructure, after a number of American utilities were attacked Continue Reading
-
News
02 May 2024
Post Office investigators saw subpostmasters as ‘enemies’ – and that’s what they became
Post Office investigators were only focused on getting money from subpostmasters blamed for accounting shortfalls, according to a 2013 report commissioned by organisation’s legal boss Continue Reading
-
News
01 May 2024
EMEA CISOs must address human factors behind cyber incidents
The 17th annual Verizon report on data breaches makes for sobering reading for security pros, urging them to do more to address the human factors involved in cyber incidents, and highlighting ongoing issues with zero-day patching Continue Reading
-
News
01 May 2024
Secure coding benchmark to increase standards among developers
Developer security advocate Secure Code Warrior has launched what it claims is the industry’s first benchmark designed to quantify the security competence of its customers’ software developer teams Continue Reading
-
News
30 Apr 2024
Persistent data breaches deny people with HIV dignity and privacy
The ICO has urged charities and healthcare organisations that work with people living with HIV to do better when it comes to protecting their personal data, after the HIV status of more than 100 people was accidentally disclosed by London’s Central YMCA Continue Reading
-
News
30 Apr 2024
Keeper to help Williams F1 keep up with cyber challenges
Keeper Security signs up to support F1 team Williams Racing with credential management ahead of the 2024 Miami Grand Prix Continue Reading
-
News
30 Apr 2024
IBM boss discusses long-term VM migration opportunity
IBM sees a big opportunity to migrate customers to containers and OpenShift, with its $6.4bn acquisition of HashiCorp part of the plan Continue Reading
-
News
30 Apr 2024
Barnsley Council drives social care efficiency with Copilot
Microsoft generative AI tool Copilot is being used to streamline many of the admin tasks Barnsley Council social care workers need to do Continue Reading
-
News
29 Apr 2024
Post Office misjudged campaigner it labelled a ‘bluffer’
Social media, a trade union and tech expertise helped former subpostmasters expose Post Office bug myth Continue Reading
-
News
26 Apr 2024
Post Office scheme was a ‘charade’ that never intended for large compensation pay-outs
The Post Office established a scheme to compensate subpostmasters affected by tech faults, but it was just a ‘charade’, says Public Inquiry KC Continue Reading
-
News
26 Apr 2024
INDO-MIM taps 3D printing in precision manufacturing
The precision metal parts manufacturer is using HP’s Metal Jet S100 printers to produce components using metal powder for the automotive, healthcare and other industries Continue Reading
-
News
23 Apr 2024
GooseEgg proves golden for Fancy Bear, says Microsoft
Microsoft’s threat researchers have uncovered GooseEgg, a never-before-seen tool being used by Forest Blizzard, or Fancy Bear, in conjunction with vulnerabilities in Windows Print Spooler Continue Reading
-
News
23 Apr 2024
Post Office boss used husband’s descriptions in 'Orwellian' ploy to downplay Horizon problems
Post Office CEO sought advice from husband on what words to use in reports to downplay known errors in software, inquiry told. Continue Reading
-
Opinion
23 Apr 2024
Questions for IT and cyber leaders from the CSRB Microsoft report
The US government's CSRB report on last year's state sponsored cyber attacks on Microsoft raises significant concerns for Redmond and its customers. Expert Owen Sayers outlines five key questions IT and cyber security leaders should now consider Continue Reading
-
Feature
22 Apr 2024
Securing the edge: A new battleground in mobile network security
Edge computing is transforming approaches to mobile network infrastructure, but failure to secure it can expose networks and data to cyber threats. Learn more about the dangers and potential solutions Continue Reading
-
News
22 Apr 2024
NCSC announces PwC’s Richard Horne as CEO
Former PwC and Barclays cyber chief Richard Horne set to join UK’s National Cyber Security Centre as CEO Continue Reading
-
News
22 Apr 2024
Post Office lawyer was a jack of all trades, but failed his own
Post Office IT scandal inquiry hears how a lawyer was at the centre of the Post Office’s attempts to prevent problems with its IT system becoming public knowledge Continue Reading
-
News
22 Apr 2024
IT leaders hiring CISOs aplenty, but don’t fully understand the role
Most businesses now have a CISO, but perceptions of what CISOs are supposed to do, and confusion over the value they offer, may be holding back harmonious relations, according to a report Continue Reading
-
Definition
19 Apr 2024
IT operations (IT ops)
The term IT operations (IT ops) describes the many processes and services an IT department manages and maintains within an organization. Continue Reading
-
News
16 Apr 2024
Post Office boss signed off hush money to cover up smoking gun
A former Post Office boss admitted the pain and suffering of subpostmasters could have been avoided had the organisation done the right thing Continue Reading
-
News
16 Apr 2024
CW Innovation Awards: Arming for efficiency
Fujifilm Business Innovation Australia’s automated scheduling application has been able to schedule unplanned service calls automatically and reduce travel times for its technicians Continue Reading
-
News
16 Apr 2024
Alan Bates and JFSA won’t back down in fight with government and Post Office
Over the past 15 years, Computer Weekly has learnt that Alan Bates and the Justice for Subpostmasters Alliance don’t give up, and it would be crass to disregard their plans Continue Reading
-
Opinion
15 Apr 2024
Assessing the sustainability of cloud AI services
Using AI-optimised hardware and minimising data movements are some of the ways to mitigate the environmental impact of using cloud AI platforms Continue Reading
-
Opinion
15 Apr 2024
Threat actors look to stolen credentials
In 2023, threat actors wrought havoc on corporate networks by logging in through valid accounts, and as bad actors begin investing in AI to help them identify priority targets, this problem is only expected to worsen in the future Continue Reading
-
News
12 Apr 2024
Government could still replace Fujitsu in key nuclear contract
Fujitsu’s first government contract of the year could be just a stay of execution as department says that all replacement options are still being considered Continue Reading
-
News
12 Apr 2024
Post Office boss said subpostmasters had hands in till and blamed technology for missing cash
Former boss reacted to 2009 Computer Weekly expose by telling a colleague that 'subbies with their hands in the till' were blaming technology for their own theft Continue Reading
-
News
11 Apr 2024
Former Post Office executive’s neglect prolonged Horizon reliability myth
Executive’s failure to provide terms of reference for a controversial Post Office investigation into its own computer system resulted in a one-sided whitewash report Continue Reading
-
News
10 Apr 2024
Cyber crooks poison GitHub search to fool developers
Researchers share data on new technique whereby malicious actors are manipulating GitHub’s search function and using cleverly crafted repositories to distribute malware Continue Reading
-
News
10 Apr 2024
Salesforce helps customers establish bug bounty programmes
Salesforce has added new learning content to its Trailhead platform designed to help customers develop their own bug bounty programmes Continue Reading
-
News
09 Apr 2024
UK plc failing on multiple cyber measures
Government report shows 50% of businesses and 32% of charities reported a cyber attack or breach in the past 12 months and organisations across the UK are failing on multiple cyber measures Continue Reading
-
News
09 Apr 2024
Greek government fined over AI surveillance in refugee camps
Greece’s Data Protection Authority has issued a €175,000 fine against the country’s migration ministry over its deployment of artificial intelligence-powered security systems in refugee camps after the watchdog’s investigation found ‘serious shortcomings’ with the roll-out Continue Reading
-
News
08 Apr 2024
What Cisco’s Splunk acquisition means for APAC customers
APAC organisations can expect better visibility and insights into their networks and applications along with automation and response capabilities to improve their digital resilience Continue Reading
-
News
08 Apr 2024
Further extension to controversial Post Office contract with Fujitsu inevitable
Post Office is seeking software developers as it replaces the controversial Horizon system from Fujitsu with an in-house alternative Continue Reading
-
Feature
05 Apr 2024
Post Office Horizon IT scandal inquiry: Two years of shocking revelations
Read about two years of shocking revelations from the Post Office Horizon scandal inquiry Continue Reading
-
News
04 Apr 2024
Changes needed for SOCs and CSIRTs, claims Dutch research institute
Cyber security specialists need a game-changer to keep up with their adversaries, who increasingly use automation and AI for their attacks Continue Reading
-
News
04 Apr 2024
Education sector facing huge VMware cost increases after Broadcom ends discounts
UK non-profit London Grid for Learning and Belgian university KU Leuven are just two of the academic organisations facing huge licensing increases after Broadcom scraps VMware academic discount scheme Continue Reading
-
News
04 Apr 2024
Forrester: IT departments are blowing their cloud budgets
A poll of IT decision-makers has found that cloud spending is rising, driven by more workloads and ineffective IT architecture planning Continue Reading
-
News
03 Apr 2024
RDP abused in over 90% of cyber attacks, Sophos finds
Threat actors continue to see great success using simple, tried and tested methods, and many defenders are failing to do the basics Continue Reading
-
News
03 Apr 2024
Ransomware kill switch may save 99% of files from encryption
MDR specialist Adlumin says its new features will help customers stop in-progress ransomware attacks before they can cause significant damage Continue Reading
-
News
03 Apr 2024
Fujitsu staff instructed how to bid for government contracts during self-imposed ban
Leak reveals how Fujitsu advises staff to approach UK government customers during its self-imposed bidding pause, as well as details of a multimillion-pound project to protect its reputation Continue Reading
-
News
01 Apr 2024
Open source alert over intentionally placed backdoor
A backdoor in the open source XZ Utils data compression library could have led to widespread compromise across the Linux ecosystem - and the community is on the trail of a developer who seems to be behind it Continue Reading
-
News
28 Mar 2024
Remote access is the Post Office’s known unknown
Calls for criminal investigation after covert recordings are latest evidence to reveal extent of Post Office knowledge of remote access to subpostmaster accounts Continue Reading
-
News
27 Mar 2024
Cyber spies, not cyber criminals, behind most zero-day exploitation
Analysis from Google has found that zero-day vulnerabilities are much more heavily exploited for espionage purposes than for financially motivated cyber crime Continue Reading
-
News
26 Mar 2024
Qilin ransomware gang claims cyber attack on the Big Issue
A ransomware attack on the systems of publisher and social enterprise Big Issue Group has been claimed by the Qilin gang Continue Reading
-
News
26 Mar 2024
Shareholders win when businesses do better at cyber
The more advanced a company’s cyber security performance, and the more engaged its board is with security issues, the greater the return for shareholders, a report has found Continue Reading
-
News
26 Mar 2024
Sums of money Post Office ‘stole’ from subpostmasters may never be known
MP asks government minister for figure on how much money the Post Office took from subpostmasters who were wrongly blamed for accounting shortfalls Continue Reading
-
Podcast
25 Mar 2024
Cloud Native Computing: A Computer Weekly Downtime Upload podcast
We speak to Priyanka Sharma, the executive director of the Cloud Native Computing Forum about having blind faith in tech innovation Continue Reading
-
News
22 Mar 2024
Nationwide building society falls victim to IT outage
Nationwide joins McDonald’s, Greggs, Sainsbury’s and Tesco as the fifth major high street name to experience an IT service outage in the space of a week Continue Reading
-
News
21 Mar 2024
NCSC guidance to help CEOs work through cyber incidents
The NCSC has published in-depth guidance on how business leaders should respond to a cyber attack or data breach. Learn about some of the key steps you will need to follow Continue Reading
-
News
21 Mar 2024
Post Office scandal fallout for Fujitsu could open UK public sector to Indian giants
Post Office scandal has damaged public trust in Japanese IT supplier Fujitsu, which could open door to primed rivals Continue Reading
-
News
20 Mar 2024
Greggs forced to close branches amid IT issue
Greggs is the latest in a string of retailers hit by IT problems that have caused major disruption Continue Reading
-
News
20 Mar 2024
ServiceNow acquires 4Industry, EY Smart to boost smart industry
Digital workflow company announced its latest acquisitions of 4Industry and EY’s Smart Daily Management app to accelerate digital transformation Continue Reading
-
News
20 Mar 2024
SAP S/4HANA data migration beset by poor and fragmented strategy
Survey finds customers transitioning to S/4HANA lack strategic thinking and skills, can’t access data, face challenges in data duplication, can’t use AI, and worry about compliance Continue Reading
-
News
18 Mar 2024
The Security Interviews: Alex Yampolskiy, SecurityScorecard
Alex Yampolskiy conceived the idea for risk management specialist SecurityScorecard after getting stung by a SaaS supplier that was being cavalier with its customer data. He tells his story to Computer Weekly Continue Reading
-
News
18 Mar 2024
Neos Networks beefs up C-suite to prep for new phase of accelerated growth
Following recent investments in its UK-wide high-capacity network, critical network infrastructure provider makes two C-level appointments aimed at making the company ready to embark on a new phase of accelerated growth Continue Reading
-
Feature
18 Mar 2024
Tips to improve IT sustainability
With every business function being asked to look closely at their carbon footprint, we look at ways to achieve greener IT operations Continue Reading
-
Definition
18 Mar 2024
continuous delivery (CD)
Continuous delivery (CD) is an approach for software delivery in which development teams produce and test code in short but continuous cycles to improve software quality. Continue Reading
-
News
17 Mar 2024
UK’s AI ambitions pointless while cyber security is still neglected
The UK’s AI ambitions may be at considerable risk without stronger cyber defences across the private and public sectors Continue Reading
-
News
15 Mar 2024
Global McDonalds IT outage result of third-party error
An IT outage that forced McDonald's to temporarily shutter thousands of restaurants has been blamed on a configuration error by a third-party supplier, but there is no suspicion of foul play Continue Reading
-
News
15 Mar 2024
Controversial Post Office Capture software was completely rewritten in 1994
MP demands that the Post Office put effort into fully explaining the development and use of error-prone software used before Horizon in the 1990s Continue Reading
-
News
13 Mar 2024
Microsoft AI-powered cyber service to go live in April
After a year being previewed by beta customers, Microsoft’s much vaunted Copilot for Security service is about to go on general release, promising time savings and improved accuracy for hard-pressed security pros Continue Reading
-
News
13 Mar 2024
British Library opens up over ransomware attack to help others
The British Library has opted for full transparency after experiencing a devastating ransomware attack, publishing details of the intrusion, its response and the lessons it has learned Continue Reading
-
News
13 Mar 2024
TotalEnergies upgrades OT network to increase safety, performance, cyber security
Global multi-energy company upgrades operational technology network on its North Sea oil and gas platforms with next-generation infrastructure to ensure efficient operation of critical infrastructure Continue Reading
-
News
13 Mar 2024
Unprecedented bill to exonerate hundreds of wrongly convicted Post Office workers arrives
Unprecedented legislation that will see hundreds of former subpostmaster convictions for fraud and theft overturned begins its journey through Parliament Continue Reading
-
News
12 Mar 2024
March Patch Tuesday throws up two critical Hyper-V flaws
Two critical vulnerabilities in Windows Hyper-V stand out on an otherwise unremarkable Patch Tuesday Continue Reading
-
News
12 Mar 2024
Nationwide IT infrastructure poised to absorb Virgin Money
A Nationwide takeover of Virgin Money will be the biggest financial services acquisition since 2008, but what about the IT challenges and opportunities that go with it? Continue Reading
-
News
12 Mar 2024
Current subpostmaster account shortfalls reveal extent of Post Office’s pre-2019 neglect
Hundreds of current subpostmasters might have been hounded for money or prosecuted had the Post Office not been forced to change its ways in 2019 Continue Reading
-
News
11 Mar 2024
Vinnova launches National Digital Advancement project
Swedish state innovation initiative invests in a network of regional research and development centres Continue Reading