Managed services and hosting services

With the growth of cloud computing, the range of managed services and hosting services available are increasing too, with new options such as software as a service (SaaS), platform as a service (Paas) and infrastructure as a service (Iaas) now available. We look at the relative merits of the alternative solutions and help IT managers make the right choice for their organisation.

News 28 May 2024
Executive Interview: Why Dell wants to be your one-stop AI shop

At Dell Technologies World in Las Vegas, artificial intelligence was the talk of the town as Dell staked out an all-encompassing strategy ahead of an anticipated goldrush. Dell’s Nick Brackney explains why the tech giant believes it's onto a winner Continue Reading
Feature 10 May 2024
How to manage data privacy versus the growing grab bag of requirements

With a single worldwide approach to data privacy politically untenable, how can organisations best pick and mix what works for them? Continue Reading

Feature 10 May 2024

How to manage data privacy versus the growing grab bag of requirements

With a single worldwide approach to data privacy politically untenable, how can organisations best pick and mix what works for them? Continue Reading
News 09 May 2024

Wales gets UK’s first national SOC

The first national security operations centre of its kind in the UK has opened in the south of Wales to safeguard public sector bodies across the country Continue Reading
News 07 May 2024

French MSP saves 30% on cloud costs as it deploys Cubbit

Cubbit’s distributed object storage turns on-site capacity into a sovereign and secure cloud. CloudReso.com uses it to supply its customers and save on fees from big cloud providers Continue Reading
News 29 Apr 2024

Inside Oracle’s cloud adoption journey

Oracle CIO Jae Evans outlines the company’s approach to migrating its own infrastructure and applications to cloud and what customers can learn from its cloud journey Continue Reading
Opinion 23 Apr 2024

Questions for IT and cyber leaders from the CSRB Microsoft report

The US government's CSRB report on last year's state sponsored cyber attacks on Microsoft raises significant concerns for Redmond and its customers. Expert Owen Sayers outlines five key questions IT and cyber security leaders should now consider Continue Reading
News 22 Apr 2024

Fujitsu to cut UK jobs as Post Office scandal fallout hits sales

Japanese supplier’s role in the Post Office Horizon scandal is beginning to hurt its UK business, with job cuts announced Continue Reading
News 22 Apr 2024

Digital Edge punching above its weight in Asia datacentre market

Fast-growing datacentre provider Digital Edge is eyeing business from hyperscalers and counting on its strengths in datacentre operations and local partnerships to stand out from rivals Continue Reading
Feature 15 Apr 2024

Big tech’s cloud oligopoly risks AI market concentration

The oligopoly that big tech giants have over cloud computing could translate to a similar domination in the AI market, given the financial and compute resources needed to make the technology effective at scale Continue Reading
News 12 Apr 2024

Government could still replace Fujitsu in key nuclear contract

Fujitsu’s first government contract of the year could be just a stay of execution as department says that all replacement options are still being considered Continue Reading
News 11 Apr 2024

How GenAI use is evolving for Google Cloud customers

With more than one million developers now using Google Cloud’s generative AI systems to power their tools, Google customers have gone beyond experimentation and are now building their own agents Continue Reading
Feature 11 Apr 2024

Storage technology explained: AI and data storage

In this guide, we examine the data storage needs of artificial intelligence, the demands it places on data storage, the suitability of cloud and object storage for AI, and key AI storage products Continue Reading
News 11 Apr 2024

Fujitsu public sector contracts dry up in Post Office scandal aftermath

Disgraced IT supplier has won just one public sector contract following public anger over Post Office scandal Continue Reading
News 08 Apr 2024

MPs will grill Cabinet Office over Fujitsu contract bidding pause

Parliamentary select committees have their eyes trained on Fujitsu’s response to the Post Office Horizon scandal, with its pause on bidding for contracts under scrutiny Continue Reading
News 05 Apr 2024

Environment Agency dumps Fujitsu as Post Office scandal takes its toll

Troubled supplier loses flood warnings contract with government department after almost a decade Continue Reading
News 03 Apr 2024

Ransomware kill switch may save 99% of files from encryption

MDR specialist Adlumin says its new features will help customers stop in-progress ransomware attacks before they can cause significant damage Continue Reading
News 22 Mar 2024

Fujitsu won’t sign any new business in Ireland

Fujitsu is closing down its Irish business after a review of the operation’s current performance and market outlook Continue Reading
News 20 Mar 2024

Singtel to host Vultr’s GPU workloads in AI datacentres

Vultr users will be able to deploy large-scale clusters of Nvidia H100 GPUs in Vultr’s Singapore region hosted in Singtel’s AI datacentres by the third quarter this year Continue Reading
News 18 Mar 2024

Spring Budget risks funding legally questionable police tech

Open legal questions around how UK police are using facial recognition and cloud technology could undermine the £230m investment committed in the Spring Budget to “time and money-saving technology” for police Continue Reading
News 15 Mar 2024

Global McDonalds IT outage result of third-party error

An IT outage that forced McDonald's to temporarily shutter thousands of restaurants has been blamed on a configuration error by a third-party supplier, but there is no suspicion of foul play Continue Reading
E-Zine 12 Mar 2024

From grassroots to Wembley – how tech supports English football

In this week’s Computer Weekly, we talk to the CIO of The Football Association about how technology supports the national game from grassroots to the England teams. 5G Advanced is here – we report from MWC 2024 on the next steps for the mobile industry. And we examine the latest developments in the retail tech sector. Read the issue now. Continue Reading
News 21 Feb 2024

Co-op signs TCS deal for cloud-first push

The Co-operative Group has contracted IT service provider Tata Consultancy Services to support its move to a cloud-first IT environment Continue Reading
Podcast 14 Feb 2024

Podcast: What is the impact of AI on storage and compliance?

Start now looking at artificial intelligence compliance. That’s the advice of Mathieu Gorge of Vigitrust, who says AI governance is still immature but firms should recognise the limits and still act Continue Reading
News 31 Jan 2024

Aviva signs 15-year contract with Indian IT giant

Tata Consultancy Services continues to make large gains in the UK life insurance and pensions sector Continue Reading
News 18 Jan 2024

Gartner: The big IT outsourcing contract returns

Gartner’s latest spending forecast shows IT services is set to become the largest segment of IT spending in 2024 Continue Reading
Feature 04 Jan 2024

Richer customer experiences at your service

The arrival of contact centre technologies and services into the world of unified communications and collaboration has seen core features expanded to make customer experiences richer and more profitable Continue Reading
News 13 Dec 2023

Inside the Singapore government’s cloud journey

The Smart Nation Group’s chief digital technology officer outlines the government’s cloud journey, including its approach to cloud migration and how it came to host mission-critical workloads on AWS Continue Reading
News 30 Nov 2023

AWS debuts model evaluation tool in Bedrock

The Model Evaluation tool in Bedrock will help organisations evaluate and test large language models that are best suited to their needs based on criteria like accuracy, toxicity and cost Continue Reading
News 29 Nov 2023

Scope of Okta helpdesk breach widens to impact all users

Okta has widened the scope of the October breach of its systems to include every customer that has used its helpdesk service, after new information came to light Continue Reading
News 27 Nov 2023

India's Hexaware creates hundreds of jobs in UK

Hexaware opens IT services operation in Birmingham, with a plan to recruit 250 people in the region by 2025 Continue Reading
News 22 Nov 2023

Controversial Fujitsu contract with Post Office extended again

IT from Fujitsu is at the heart of the widest miscarriage of justice in UK history, yet the government keeps handing millions of pounds of taxpayers’ money to the IT giant Continue Reading
News 22 Nov 2023

Boomi doubles down on AI and automation

Boomi executives talk up the company’s artificial intelligence and automation capabilities and its growing traction in ANZ during a recent event in Sydney Continue Reading
News 22 Nov 2023

World Wide Fund for Nature signs IT deal with Atos

Global conservation organisation will harness latest technologies to improve ability to predict risks to natural environment Continue Reading
News 20 Nov 2023

Digital Edge secures green loan for South Korea datacentre

The Singapore-based datacentre provider has secured its first green loan for its latest colocation facility in Incheon Continue Reading
News 08 Nov 2023

Data-sharing management gap highlights cyber risk, says report

Organisations are struggling to secure their use of communications tools to share data with third-party partners and suppliers, and in the process are exposing themselves to heightened levels of risk, according to a report Continue Reading
News 24 Oct 2023

Customers speak out over Okta’s response to latest breach

Customers of identity specialist Okta have been attacked via a compromise of its systems, and are claiming Okta’s response leaves something to be desired Continue Reading
E-Zine 24 Oct 2023

Brewing data insights at Heineken

In this week’s Computer Weekly, we find out how brewing giant Heineken is building a data ecosystem to share insights and tap into AI capabilities. The UK is conducting a formal investigation into AWS and Microsoft’s cloud dominance – what will it mean for users? And we examine how generative AI could be used to improve customer experience. Read the issue now. Continue Reading
News 23 Oct 2023

How Ensign is leading the charge in cyber security

Lee Fook Sun, chairman of Ensign InfoSecurity, traces the company’s journey and how it is leading the charge in cyber security by doing things differently, investing in R&D and engaging with the wider ecosystem Continue Reading
Opinion 19 Oct 2023

DORA: Moving into a new era of digital resilience

The EU’s Digital Operational Resilience Act will come into force in just over a year, the majority of risk management professionals are only at the beginning of their planning journey. Kate Needham-Bennett of Fusion Risk Management explains how to get things moving Continue Reading
News 17 Oct 2023

Countrywide Healthcare manages Meraki with Highlight

The supplier of medical and janitorial equipment selected managed service that connects to its Cisco Meraki system via a single API Continue Reading
E-Zine 13 Oct 2023

CW EMEA: Prepare for AI explosion

In this month’s CW EMEA, we look at generative artificial intelligence, which Accenture claims is the next big thing in enterprise IT. The IT services giant says GenAI will transform 40% of all working hours – and it is putting its money where its mouth is with plans to invest $3bn in AI and create 40,000 AI-focused roles. Part of the huge investment has already been assigned to the creation of an AI and generative AI lab in Brussels focused on the public sector in Europe. We also look at a Deutsche Telekom-led consortium’s demo of multi-supplier non-real-time RAN optimisation, how last month’s Ryder Cup tested out technology to improve how fans digitally consume the event, and find out how Zurich Insurance has cut the time it takes to complete development of ServiceNow applications. Read the issue now. Continue Reading
News 12 Oct 2023

How generative AI and cloud complement each other

McKinsey partner explains the symbiotic relationship between generative AI and cloud, enabling organisations to speed up cloud migration and harness the benefits of AI Continue Reading
News 11 Oct 2023

Telstra to acquire Versent for A$267.5m

The move is expected to bolster Telstra’s enterprise IT services business and support international expansion Continue Reading
News 10 Oct 2023

Singtel NaaS offering to ease hybrid network management

Singtel CUBΣ is touted to make it easier for enterprises to manage, scale and automate deployment of networking resources in a hybrid network environment Continue Reading
News 04 Oct 2023

HPE hones GreenLake strategy with AI moves, hybrid cloud management

HPE has evolved its GreenLake strategy over the past five years, expanding beyond its as-a-service offerings to include a capital purchase model and a strong focus on hybrid cloud management and AI Continue Reading
Feature 26 Sep 2023

IBM reorients to offset historic storage hardware decline

Storage profile: We look at IBM and the strategic shifts it has made towards the cloud, cloud-native and as-a-service offerings that aim to reverse a long-term decline in revenues Continue Reading
News 25 Sep 2023

How Liverpool FC is tapping cloud and data analytics

Liverpool Football Club is leveraging data analytics and cloud technology to improve fan engagement and enable its media production team to work more efficiently Continue Reading
News 22 Sep 2023

How Confluent is tapping the groundswell in data streaming

Confluent CEO Jay Kreps talks up the misconceptions of Kafka and what the company is doing to help customers better leverage the capabilities of the technology Continue Reading
News 20 Sep 2023

How Google is priming its infrastructure for the AI wave

The technology giant is integrating purpose-built hardware with an optimised software stack to meet the heightened computational demands of next-generation AI workloads Continue Reading
18 Sep 2023

Interview: Ashish Gupta, head of EMEA, HCLTech

It’s not just enterprises that changed their operating models during and after Covid, but also the suppliers that took them on the journey, as HCLTech’s Ashish Gupta explains. Continue Reading
News 15 Sep 2023

Manchester police data breach a classic supply chain incident

The developing data breach at Greater Manchester Police follows a cyber attack on the systems of a key supplier of ID services to the force Continue Reading
News 08 Sep 2023

How Netskope is driving growth in APAC

Netskope is growing at over 50% year on year in the Asia-Pacific region, but the single-vendor SASE supplier is not limiting its customers to its own offerings Continue Reading
Feature 07 Sep 2023

Interview: Ashish Gupta, head of EMEA, HCLTech

It’s not just enterprises that changed their operating models during and after Covid, but also the suppliers that took them on the journey, HCLTech Europe’s head explains Continue Reading
Feature 05 Sep 2023

HPE storage comes with full IT stack, hybrid cloud and as a service

Storage profile: We look at HPE, its Alletra storage refresh, and Greenlake and the ways the company is re-branding as a full-stack provider across on-prem and hybrid cloud Continue Reading
News 05 Sep 2023

Executive interview: ManageEngine president Rajesh Ganesan on the ‘three Ws’ of digital change

Today's IT management model must assume that the workforce can operate from any workplace and use any workload with ease and security, as the security and service management software supplier explains Continue Reading
News 01 Sep 2023

Google Cloud eyes bigger market share with AI

Google Cloud CEO Thomas Kurian is confident the company’s generative AI capabilities will enable it to grow faster than the market and narrow the gap with rivals Continue Reading
News 24 Aug 2023

AWS debuts Dedicated Local Zones with Singapore government as first customer

The new offering will be fully managed by AWS, built for exclusive use by a customer or community, and placed in a customer-specified location or datacentre Continue Reading
News 16 Aug 2023

NCSC expands Cyber Incident Response service more widely

The NCSC has added a level to its CIR programme to enable more cyber attack victims to take advantage of the service, which offers access to assured incident response specialists Continue Reading
News 15 Aug 2023

Biometrics and surveillance camera commissioner resigns

Dual biometrics and surveillance camera watchdog will step down at the end of October 2023, noting that while he agreed to stay on until the Data Protection and Digital Information Bill received royal assent, continuing delays to its passage means he will not be able to effectively discharge his functions Continue Reading
News 12 Aug 2023

Datacentre management vulnerabilities leave public clouds at risk

At the annual DEF CON hacking convention, researchers from Trellix have disclosed multiple vulnerabilities in key datacentre products underpinning the world’s public cloud infrastructure Continue Reading
News 01 Aug 2023

Singtel adds Zscaler SSE to managed security services portfolio

Singtel teams up with Zscaler to offer a managed security service edge service as it looks to ramp up its enterprise business Continue Reading
News 31 Jul 2023

SUSE takes aim at Red Hat in Linux, Kubernetes play

SUSE CEO Dirk-Peter van Leeuwen outlines strategy to capture the Kubernetes opportunity and offer enterprises an alternative to RHEL following Red Hat’s decision to limit access to RHEL source code Continue Reading
News 26 Jul 2023

Cyber attack on IT supplier hits two major ambulance trusts

Ambulance trusts serving millions across southern England have been hamstrung for the past week after a cyber attack took down their hosted patient records system Continue Reading
News 20 Jul 2023

Online Safety Bill screening measures amount to ‘prior restraint’

The Open Rights Group is calling on Parliament to reform the Online Safety Bill, on the basis that its content-screening measures would amount to “prior restraint” on freedom of expression Continue Reading
News 18 Jul 2023

Traditional IT outsourcing rockets as Europe’s businesses cut costs

Overall spending on IT services is up in European countries despite continued reduction in investments in cloud-based contracts Continue Reading
News 10 Jul 2023

How Confluent is maintaining its edge in event streaming

Confluent co-founder Jun Rao talks up the company’s business and how it competes with hyperscalers and other suppliers of managed Kafka services Continue Reading
News 06 Jul 2023

VMware ramps up on sovereign cloud in APAC

VMware is working with local partners to deliver sovereign cloud services in the region, amid growing sovereignty interests among governments and the need maintain business continuity Continue Reading
News 30 Jun 2023

SGN pens IT service desk outsourcing deal

Utility company SGN renews its internal IT services managed services contract with new supplier Continue Reading
News 22 Jun 2023

UK pension scheme expands relationship with IT services giant TCS

Tata Consultancy Services retains contract with UK pension scheme for another decade after extending a contract that was first signed in 2011 Continue Reading
News 22 Jun 2023

Lloyds Bank to open tech centre in India

UK bank taps into Hyderabad tech ecosystem by opening a tech centre focused on improving digital experiences for customers Continue Reading
News 20 Jun 2023

Union chief calls for outsourced services to be brought in-house

Unison general secretary calls on Labour to bring outsourced public sector contracts in-house if they fail to meet certain tests Continue Reading
News 19 Jun 2023

Salvation Army’s trading arm sets sights on helping enterprises reuse their IT devices

Trading arm of Christian church charity The Salvation Army is expanding beyond textile recycling to help businesses reuse and recycle their e-waste Continue Reading
News 14 Jun 2023

Ransomware-stricken Capita to run Action Fraud successor

A £50m deal to replace the Action Fraud service has been handed to PwC and Capita, which is facing investigations over its handling of customer data in a ransomware incident Continue Reading
News 12 Jun 2023

Ofcom data stolen in MOVEit cyber attack

Communications regulator Ofcom says data on employees and regulated communications companies was stolen by the Clop gang Continue Reading
News 08 Jun 2023

Clop may have been sitting on MOVEit vulnerability for two years

The Clop cyber extortion gang may have been keeping the MOVEit SQL injection vulnerability they used to penetrate the systems of multiple victims secret for two years Continue Reading
News 07 Jun 2023

Clop cyber gang claims MOVEit attack and starts harassing victims

The Clop cyber extortion and ransomware operation is demanding organisations pay a ransom to avoid data stolen via an exploited vulnerability in a file transfer product being leaked Continue Reading
News 06 Jun 2023

Indian IT services giant takes UK teachers’ pensions contract from Capita

Tata Consultancy Services bolsters its growing UK public sector customer base with key contract win Continue Reading
News 30 May 2023

Downstream breaches of Capita customers spreading

As many as 90 organisations that used Capita services have now reported data breaches arising from various security incidents at the outsourcer Continue Reading
E-Zine 16 May 2023

Microsoft and Google go into battle for enterprise AI

In this week’s Computer Weekly, as developments in generative AI accelerate, Microsoft and Google have each unveiled their plans around enterprise applications. Nobody doubts the importance of digital transformation – but experts say it won’t work without cultural change as well. And we examine the emerging practice of FinOps as part of cloud automation projects. Read the issue now. Continue Reading
News 15 May 2023

Demand for access to talent driving UK IT outsourcing growth

Organisations in the UK are increasing the amount of IT work they outsource to enable them to access talent Continue Reading
News 15 May 2023

Post Office executive told to report false bill of health on controversial software

A 2010 Post Office internal review of the Horizon software was designed to ignore the system’s problems to reassure stakeholders amid questioning of its reliability Continue Reading
News 10 May 2023

Black Basta ransomware attack to cost Capita over £15m

Exceptional costs arising from the March 2023 Black Basta ransomware attack on the systems of outsourcer Capita will be somewhere between £15m and £20m, the organisation says Continue Reading
News 05 May 2023

Capita pension clients told data may have leaked

Capita has told trustees of some of the pension funds for which it provides outsourced services that their customer data may have been stolen by the Black Basta ransomware operation Continue Reading
Opinion 05 May 2023

Security Think Tank: Thinking beyond IAM in the cloud

Looking beyond IAM, there are other aspects of securing public cloud environments that admins can reasonably expect to control Continue Reading
News 27 Apr 2023

Google Cloud seals bug that could have led to data breaches

The Asset Key Thief vulnerability gave rise to multiple potential attack scenarios that could have impacted thousands of Google Cloud users, but has now been safely fixed Continue Reading
E-Zine 25 Apr 2023

Data a driving force at Aston Martin Formula One

In this week’s Computer Weekly, we speak to Aston Martin Formula One’s Clare Lansley to find out how digital transformation helps the team to move further up the F1 grid. We explore how automation and AI is helping businesses tackle rising costs and also look into the maturity of Industry 4.0 initiatives. Read the issue now. Continue Reading
News 20 Apr 2023

3CX incident may be world’s first double supply chain attack

It’s supply chain attacks all the way down as Mandiant publishes information suggesting that the 3CX software supply chain compromise was initiated via a prior software supply chain compromise Continue Reading
News 18 Apr 2023

Reduced spending on cloud services weighs European IT services market down

Reduced spending on cloud services in the EMEA region meant a year-on-year drop in total IT and BPO services spend Continue Reading
News 18 Apr 2023

Tech spending in India to grow by 9.6% in 2023

Digital initiatives in the public sector along with investments in telecoms and other areas are expected to spur technology spending in India this year Continue Reading
News 17 Apr 2023

Charity data stolen in ransomware attack on supplier

A number of charities in Ireland and the UK have had their data compromised following a ransomware attack on an IT supplier Continue Reading
News 14 Apr 2023

Global spending on IT and BPO down as cloud deals slow

Spending on IT and BPO services drops as demand for cloud services slows Continue Reading
News 06 Apr 2023

Clop ransomware booms in March as Fortra zero-day pays off for gang

Backed by the threat actor tracked variously as Gold Tahoe and TA505, the Clop ransomware operation hit new ‘heights’ of activity last month, according to researchers Continue Reading
News 05 Apr 2023

Developers say Apple and Google are running app store monopolies

Coalition for App Fairness and its members speak to Computer Weekly about alleged anti-competitive practices of Apple and Google in their respective app stores, and call for urgent regulatory action to level the playing field Continue Reading
E-Zine 04 Apr 2023

Revitalising UK digital government

In this week’s Computer Weekly, as the UK plummets down the international rankings for digital government, can its £400m identity system revitalise the UK’s digital strategy? We examine the container management platforms from the big six storage suppliers. And we look at the challenges of achieving IT sustainability while continuing to drive digital innovation. Read the issue now. Continue Reading
News 03 Apr 2023

Three-day Capita outage was result of cyber attack

Public sector outsourcer Capita has confirmed a major outage which began on 31 March was the result of a cyber attack affecting its Office 365 apps Continue Reading
News 31 Mar 2023

How Australian organisations can plug the cloud skills gap

Organisations will need to acquire a broader set of skills and invest in reskilling and employee experience to attract and retain cloud talent Continue Reading
News 30 Mar 2023

OSC&R supply chain security framework goes live on Github

The OSC&R framework for understanding and evaluating threats to supply chain security has made its debut on Github to allow anybody to contribute to the framework Continue Reading
News 30 Mar 2023

Reactive approach to cyber procurement risks damaging businesses

Too many organisations are following a reactive approach to cyber security, which WithSecure believes is stifling security teams ability to demonstrate value and align with business outcomes Continue Reading
News 30 Mar 2023

3CX unified comms users hit by supply chain attacks

Ongoing supply chain attacks against customers of UC firm 3CX appear to be linked to North Korean threat actors Continue Reading
News 28 Mar 2023

Inside Group-IB’s cyber security playbook

A focus on threat intelligence, fraud protection and its work with Interpol has enabled Group-IB to compete against bigger rivals in the market Continue Reading
News 24 Mar 2023

Accenture to cut 19,000 jobs globally

Accenture is cutting ‘structural’ costs which includes a reduction of 19,000 staff and a consolidation of office space Continue Reading